I was fortunate to have Ron Spector as a landlord when I first started my business in 1989. I learned from him that tenants were valuable and need to be cared for with exemplary customer service. This dictum has served me well in managing properties, as well, for nearly the past three decades. For instance, if something breaks in a unit, or water intrudes after a heavy rain, it is incumbent upon a landlord or property manager to respond quickly and make every effort to correct the problem as soon as possible. Remember, your tenants are your life’s blood – not just a rent check – so treat them well.